Our community is your official source on Reddit for help with Xfinity services. Repeat service visits if it's within 30 days of a completed trouble call or change of service (excludes not at home completed jobs). So going to a store to pick up equipment is nothing and hooking it up is simple as well. In the ensuing days, Comcast's automated system sent me two followup emails urging me to complete my order before I unsubscribed from the messagesI was never told that I had to talk to a Comcast agent in order to set up service. Installation Fee J Jyotsna1234 Visitor 2 Messages Wednesday, March 16th, 2022 7:21 PM Closed Installation Fee I recently moved in to a new home and opted to do a self installation. So the customer service said that only 50 of the 100 can be waived. . Mail a cancellation request, including your first and last name, service address, account number and phone number to: Comcast Cable. Welcome to the Xfinity community! It's not the primary way they make monetary. At least you all were warned about a 100$ dollar fee. Gotcha. We had done a self-install but, even though I had been told that our equipment from our previous house would work just fine, we could not get the internet to hook up. No help. Because the default setting is a required payment, customers may not even realize it's possible to get a refund. Free" installation is $89.99. What a joke. - Xfinity Community Forum The $90 installation fee was required whether I chose to use my own modem or to lease one from Comcast. @XfinityBilly I was also told by a chat rep that I could add an Xfinity Voice line for $10 per month and could transfer an existing phone number but I can't find info on it anywhere. So the customer service said that only 30 of the 100 can be waived. They basically want me to install the modem and router next to my TV in the living room because there's already a coax cable there. I tried very hard, but eventually was able to prove that the main line coaxial line into my property was faulty (my husband is a tech). It's a question whether or not Xfinity wants us to keep this service for a few years or not. He stated, Comcast needs to repay that money. Customers can have their deposit waived if they undergo a credit check and have a high credit score, but Comcast requires a deposit for equipment. 38K subscribers in the Comcast_Xfinity community. Can anyone help in getting the fees waived or get a bill credit? Select ". He switched that on in the attic and we were connected. I tried several ways to get the self-install kit to work with no success. If not, self installs are not something that are guaranteed to work successfully. Instead, type "Xfinity Support" there- As you are typing a drop-down list appears. Check your inbox and stay tuned for deals, news and more. It took maybe half an hour and there was no mention of a $100 charge. Comcast charges $90 install fee at homes that already have Comcast I was able to schedule installation appointments and enter credit card numbers in order to sign up for service at homes where the current resident subscribes to Comcast. Comcast and Xfinity are the same, but they differ. Xfinity's installation fee is $100 for a tech on die to your home toward look at get cable/wiring additionally hopefully fix your service. Feel free to post again in the future! I would really appreciate it if someone could please give me an idea of what the actual policy is here or help me get this resolved. When you sign up for new internet service, you need to be careful hidden fees can add hundreds of dollars to your bill. Now I'm being charged $100 for something I didn't ask for. Best Internet Service Providers 2023 | Reviews.org Visit your local Xfinity Retail Store. He assured me that we would not be charged. . In cases where Comcast requires the fee, we were unable to get to the "Submit Order" page unless we scheduled a "professional installation" and submitted credit card information. Official Employees are available and can be identified by their usernames, their signatures, and our avatars. I would like to get the installation fee of $***. Not all tech visits result in a $100 fee. Allconnect.com does not include every service provider available. CCThomasF Community Specialist 2 yr. ago Our expert technicians are amazing, and I know they can get this up and running! I have recorded conversations with the agents assuring me the fee would be waived. Pricing per month plus taxes for length of contract. RV internet options for the best connection, Everything you need to know to get started with internet: A guide for older adults, Do not sell or share my personal information. So, then I called, and Xfinity said they would send someone out to fix it. Call an Xfinity representative and have one shipped to your home, or you can get the free installation kit at a local Comcast service center. For example, if our engineers need to test signal strength and connections in a home that hasn't been serviced in a number of years, or if the installation is more complicated for products like Gigabit Internet or there are multiple services (like home security) being installed. Visitor 3 Messages Tuesday, September 13th, 2022 3:31 PM Closed $100 installation fee So I live in an apartment complex that services are supposedly connected outside already. Xfinity's installation fee is $100 for a tech to come to your home to look at your cable/wiring and hopefully fix your service. By Bill Frost Share | Mar 9, 2021 Save money and time with a free Xfinity installation kit Don't like waiting for a cable installer to show up for an appointment "sometime between noon and 5 p.m.?" Good news: You can do it yourself with an Xfinity free installation kitand save $89.99 in the process. So when the agent was getting you scheduled, do you recall receiving an approval link via email or text message within that timespan of working with them on that? | Chicago - Yelp Is there any way to avoid having to pay comcast $50 for "Installation"?? The internet service, after a self install, was extremely poor with multiple drops. There's a . The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Judging by that Comcast statement, you'd think there would be no installation fee when you buy your own modem and are moving into a house that already has Comcast service. No show. To send the requested information in a private message to Xfinity Support from any Forum page: @user_675a53 Thank you for reaching out regarding your concern about the HD channels and billing. What a joke. Need help finding internet & TV providers near you? Xfinity: I would like to get the installation fee of $***.** waived for Dont get caught by surprise. Next day, Friday, another phone call, to lady named Heaven Tech support who transferred me to a different Rep who set up appt for tech to come to home to resolve. If you want a fee waived you need to talk to customer service. Let me take a closer look, okay? Xfinity Installation Guide | HighSpeedInternet.com How To Cancel, Pause or Move Your Xfinity Services Any repairs, replacements or reconfigurations of the wiring in the customers home. Your California Privacy Rights | Do Not Sell My Personal Information Select Change Household Account. Blast Pro is a fast-paced game. This compensation may impact how, where and in what order products appear. Give link to web site to do so. I tried searching for users by name of XfinityKyla, and there aren't any. To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. The good news isit's easy. A mistake on their end is now going to cost me 50 dollars. Requirements for Xfinity Internet Self-Install. Xfinity from Comcast TV Packages and Deals Package Channel Count Introductory Price Digital Starter (with contract) 140 channels $49.99/mo. Self-installation is the quickest way to install Xfinity internet, but as the name suggests, you have to do it yourself. This is not fair. (The fee was $60 in two Massachusetts suburbs and $90 at homes in Houston, Texas, and Seattle, Washington.) Hmm. I am a new customer to xfinity and had to set up the internet in a house I just purchased. I was also informed that he couldn't remove the charges from my bill yet, because how the system works. Xfinity's site free a $100 for a technician into come in your home to look at your cable/wiring both hopefully settle your service. Based on our tests, signing up for standalone Internet or TV service on Comcast.com often requires payment of a $59.99 or $89.99 installation fee, depending on where you live. Download speed Performance Starter $29.99/month* 15 Mbps Performance Plus $39.99/month* 60 Mbps Performance Pro $54.99/month* 150 Mbps Blast! Customer Service Xfinity Community Forum Customer Service Customer Service "Free" installation is $89.. P Pzazz2 Visitor 6 Messages Monday, January 17th, 2022 6:14 PM Closed "Free" installation is $89.99. Instead, type "Xfinity Support" there, - As you are typing a drop-down list appears. I contacted customer service again after signup and now they say there's an $89 installation fee for placing the modem and router in a more centralized room of my home. Well after however long I was on the chat system and then on a phone call with someone from another country they ultimately decided that I needed a tech. Xfinity Free Installation Guide | CableTV.com 24/7 sportscoverage. To complete the installation, technicians can easily access your exterior cable connection point. I couldn't move through Comcast's ordering process without setting up a $90 professional installation. Enter your address to view what's available near you, The limits a provider sets on the amount of data youre able to use while online, Transfers data to your home for activities like streaming, shopping and browsing social media, A unit of measurement used to indicate download and upload speeds, Transfer data from your home for activities like video calls, uploading large files, working on online documents and live gaming. Please send a Direct Message with your full name and address. Call them at 1-800-COMCAST (1-800-266-2278) or visit their website to check availability. Ensure that your cable modem information - make/model . Professional Installation Fee | Xfinity Community Forum Other types of specials may also be available. If they are not, we can pull the job orders and send the appropriate feedback and coaching opportunities. 3 Months Free Credit | Installation Fee Waived; Setup: $14.95 (Includes internet equipment one-time handling fee.) As a result, if you cancel with 11 months left, you will be charged a $110 early termination fee in order to stop (cancel) service. Installation: $40 or free self-installation. Concern moved here to the Billing help section for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. I hope that helps. Spectrum Internet Moving Fees Spectrum Internet moving fees vary depending on your current Internet service provider and your new ISP. Never would have I agreed to pay 100$ for this. Of course, the new people I am talking about say they know nothing about what had happened before and I'm sitting here unbelievably frustrated. Contacted Chat guy who reported no record of any appt. Ohh okay, I see. We'll call you within two business days of receipt to confirm your request. DVR Platform for the X1. We do offer self install options, but in certain instances like yours where there wasn't an active outlet a tech is required and therefore, a fee is applied. 5G is on the rise: Is this the tech that will change everything? If you've tried these steps and are still having trouble downloading or installing the app, please contact us using the method that is most convenient for you - chat with us online, visit the Discussion Forum . The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Updated March 14, 2020 3:24 PM. All rights reserved. Blast Pro is a fast-paced game. One of the Comcast emails I received urging me to complete my order. The early termination fee is there to geting present customers to think double about leaving. * 150 Mbps Blast! Hidden Costs of Xfinity: Fees, Installation Costs, and More - CableTV.com Youll be the first to get the latest news and promos directly to your inbox. Make sure your device has an active Internet connection. I called customer service and the technician did not notate that the fee was to be waived on the call. The fee isn't always required. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement (updated 1/1/20) and Privacy Policy and Cookie Statement (updated 1/1/20) and Ars Technica Addendum (effective 8/21/2018). Service callcharges will be covered by signing up for the plan, which will include repairs to twisted telephone wiring, Comcast cable television wiring, and/or Comcast cable Internet service wiring in your home. Consumer TV and internet service provider Xfinity, while Comcast owns Xfinity (and other brands, such as NBCUniversal), is owned by Comcast. Is Comcast installation also free? I moved services and have been an Xfinity customer for almost 10 years! The technician said he would waive the $100 fee because the issue was not due to fault in my home, but I was still charged $100. You can cancel your service at any time. **Offer ends 02/21/2022. You need a self-install kit, and your residence must be connected to the Xfinity network, otherwise a self-install won't work. ), There has not been active Xfinity services in the last 12+ months (6+ months in some regions), Customer is coming from another provider at the same premise, Xfinity services have never been active at the address, An old debt has locked the account and/or the drop was disconnected. @Pzazz2 we can definitely look into the phone line, if you'd like! The installation fee might be charged even if the home you're buying service at has existing Comcast service, and even if you order Internet speeds lower than those purchased by the current occupant. The xfinity rep said that they would schedule a professional installation and that he would waive the 100 dollar fee. Is there any way to avoid having to pay comcast $50 for "Installation I should be able to check everything out on my end after researching your account just a bit. Neither of these things happened, so this morning I have been on hold for another hour trying to get this removed. @XfinityBilly I asked about this with phone and chat reps WAY before I installed the modem. To cancel your contract before its natural end, Comcast/Xfinity will charge you a fee. Comcast XFINITY Triple Play Bundles $19.99 Comcast XFINITY PLAN New Customer Triple Play Promo Price X1 Premier Triple Play (Best Deal) HDTV, Internet Streampix provides unlimited talk and text. But it's clear that there are multiple circumstances in which Comcast will not allow new customers to order service online unless they agree to a pricey installation, even when they have their own modem and could plug it in themselves. I need someone to help me fix this charge. It's about falsely advertising free installation and then charging customers to make changes to outlets. @XfinityBilly "We would truly honor our free installation price, if a rep informed you that is what it would be. " Special Xfinity Deals Save You Money Xfinity offers special deals for both new and existing customers. You dont have to wait for a technician at home anymore. We experienced a 2 day outage due to this faulty cable. Xfinity Fees in 2023 (How To Combat Them) - BillSmart It's easy to transfer Xfinity Home, Internet, TV and/or Voice services to your new address, all online. 2023 Cond Nast. Now if I signed up initially for a tech to come do a "professional install" then I would accept this charge. By doing this as the company would prefer I am saving the company money by not having to send a tech and I was more than happy to assist by doing my own install. If anyone can help me with this or tell me who to talk to about it, I would appreciate it. Comcast also told us that installation fees may be refunded when it turns out that no special installation was required. It's not a question of whether or not it's a good signal. To send a direct message [private message]: [Permission from and credit given to BruceW], Click the "Direct Message" icon in the upper right corner or, Click the "New message" (pencil and paper) icon. Complete a simple online cancellation form. Please send us a DM with your name and physical address, so we can get your account pulled up and go from there. Appt was next day, 10 am Saturday Dec. 3. Negotiate a better deal. Your Xfinity Internet Getting Started Kit will include: An Xfinity envelope containing the Comcast Customer Privacy Notice and Agreement for Residential Services A Getting Started Guide An xFi Wireless Gateway We'd be happy to help. If you're lucky enough to get a free install offer, this is what it looks like. Joe Supan is a principal writer for Allconnect and CNET. I hope that makes sense. You can also visit your local Xfinity store to obtain a splitter and coaxial cable, to make the outlet longer if needed. https://corporate.comcast.com/stories/meet-our-digital-care-team. Its worth noting that a warm environment will, Copyright 2023 TipsFolder.com | Powered by Astra WordPress Theme. I was on the phone with customer service reps before choosing Xfinity and during troubleshooting and the technician service, the xfinity reps said that they would waive the 100 dollar fee. I will be more than happy to take a look at the account specifics with you. Does Comcast waive installation fee?How to Avoid a Comcast Installation Fee | TechwallaAug 2, 2019Comcast and Xfinity digital TV customers get the option of . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. If professional installation is selected, you'll be asked to choose a date and two-hour timeframe for a technician to arrive. Click "Sign In" if necessary, Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "To:" line prompts you to "Type the name of a person". One early end fee is go to get existing customers to think twice about outgoing. We tested this by entering addresses into Comcast's online sign-up system and going through most of the process of signing up for service. Modem w/ WiFi: $10/mo; Call (855) 220-2592 to setup service. In order to get started can you please send me a private message with your full name? Usually a great Web surfing experience at 6-10 Mbps. I accepted the credit because I figured it was better than nothing but it is frustrating that two people told me one thing and then the third tells me something completely different and I am left paying an extra $75 plus tax when I apparently shouldn't be and from reading through questions on here the policy does seem to be that for simple activations comcast does not charge. Did the representative that you spoke with go over the way our failed self-installations work? Generally, Spectrum may require you . There's a $100 charge for the following: In-Home Customer Education Customer home wire repairs, replacement, reconfigurations Broken customer equipment issues But our tests of Ars staff addresses indicate there are at least two common scenarios in which you'd have to pay the fee. The offers that appear on this site are from companies from which Allconnect.com receives compensation. I received a preview of my bill and there was $100 charge added. I got in contact with two different people at customer service, one person who specifically told me that the policy was that it should be waived but that they couldn't waive it and that they didn't have any supervisors available so they couldn't help me, and then another person today who told me that the two people who told me that this policy existed were wrong, that comcast has never waived the installation fee in these cases, and when I asked for a supervisor she told me all she could do was give a $25 credit. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. You can avoid the installation fee by purchasing certain bundles that include both TV and Internet, but the fee is often mandatory if you buy only TV service or broadband individually. Thanks for reaching out, I'm here to help! Xfinity installation fees: $49.99 - $89.99; . Please include your name and address and I'll be happy to help. It turned out that I got the bill and they just waved half of the charges, which was not what I was informed. It's something you have to agree to as well through a consent form via email or text message, prior to us being able to actually schedule the appointment. This is exactly what we are told in store for a trouble call, that it's essentially up to the technicians discretion on whether it's a problem with equipment or user error. 1- or 2-year minimum term contract required. Comcast is charging $70 installation fee. Any and all bill disputes, including installation charges, should be brought to our attention within 120-days of the printed bill date. Spoke w/lady in foreign country who reported she had done steps need to restore HD that I unable to do. I am trying to avoid paying this fee because nothing has to be wired inside the home. I am a new customer to xfinity and had to self- set up the internet in my apartment a month ago. This exact thing happened to me. Comcast told us that in these cases, a new customer would be required to talk to a Comcast agent, who would presumably ensure that the current resident is actually moving out before allowing the new customer to hook up to Comcast's network. Streaming a 1080p (high-def) video is, The National FUTURE FARMER magazine was first published in 1959, and Dedication of the new FFA headquarters in Alezandira, Virginia, was also asked, when was, Gladys May Aylward was born on February 24, 1902 in Edmonton, north of London, England, and died of influenza on January 2, 1970 in Taipei,, Apply a thin layer of wood glue to the surface. Call Comcast and navigate your way to Comcasts cancellation department via their automated phone labyrinth. I guess this strategy is an Xfinity thing. Is Comcast then going to charge for repairs? The monthly premium suprisingly was reduced. Xfinity Installation Fee. friends Yes, that was for the internet. Of course like with your situation - you didn't have much control over whether the install was successful or not, because we had to access that panel which you wouldn't necessarily have known about. AT 7 pm prime time tv on 11/30/22 suddenly narrative box appears on my HD screen blocking view. He has helped build the proprietary metrics used on Allconnects review pages, utilizing thousands of data points to help readers navigate these complex Read more, Joe Supan 5 min read, Camryn Smith 5 min read, Camryn Smith 6 min read. Negotiate a better deal. I declined option for auto pay and paperless billing. These bundles usually include free installation with a one- or two-year agreement. Same here. My condolences. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Can someone help me with this? If you have a billing dispute for your account, please create a thread with details regarding your dispute in the appropriate forum, and an official employee will be able to assist. This is largely, 4 Mbps, on the other hand, can still be sluggish. Comcast provides a variety of options for self-installing your services. Xfinity installation fees: $100.00 professional installation Xfinity typically charges an $100.00 installation fee for a professional installation but it's paused in-person installations in some markets due to COVID-19. I know you covered everything in your control, with hooking up the equipment since as you explained - it's a pretty simple process to physically connect/hook up. How to Avoid a Comcast Installation Fee | Techwalla I am at wits end having spoken to 2 reps who promised to help with no solution! @user_cb5677 Hello and thank you for letting us know about your experience with moving. New comments cannot be posted and votes cannot be cast. * Digital Starter (without contract) 140 channels $59.99/mo. That is the minimum XFINITY could have done. If you installed the equipment yourself, and are not getting a good signal and need the modem to be moved, there would be an install fee for a technician to come out and change the outlet or make a new outlet. Welcome to the Xfinity community! Bravo to you to Xfinity for such great customer service! Pay attention to your offers. I want it to have the full refund. Now even though everything on my side of this process (SIK) was done correctly, the other side of the wall plate wasn't tied in correctly I have to pay $100 installation fee haha. A lot of the waiver installation fees were apart of a promotion that ran from fiber upgrades and new customer installs but as of late, installation fees for internet only installs are only for customers who are signing up for up to 300mbps internet and the 100mbps fee waiver ended. I just don't recall the emails or texts to confirm anything. What is Included in an Xfinity InternetSelf-Install Kit? In-home Customer Education about Xfinity services where its the only repair solution. How can dare subscribe to other services at Comcast, such as phone, tv, cell phone, when your service that I receive with just internet comes with such low integrity? Setup and installation fees Internet installation costs either a one-time fee of up to $89.99 (depending on your plan) for professional installation or a one-time charge of $15 for self-installation. That would be wonderful if you could send out a tech for free to extend or split the coax over to the room where an outlet already exists from an ATT phone line. Im very disappointed and cannot wait to leave this service. How long does Comcast Internet installation take? Waive the installation fee. 3 Messages Friday, September 23rd, 2022 10:27 AM Closed ATT Fiber installation fee on first bill despite being told it would be waived. Discover the hidden fees on a DIRECTV bill (and what to do about them), Trey Paul 2 min read. Ars may earn compensation on sales from links on this site. I immediately called customer service, spoke to them for an hour and a half, with the phone call ending by them saying they will remove the charge, and someone would call me back about the 20$ jump in my monthly charges. Terms and conditions and restrictions apply. - An "Xfinity Support" graphic replaces the "To:" line. Your products will be delivered in a single shipment. DVR Platform for the X1. The summary of my order$30 monthly Internet fee, $90 installation fee. Here's how to tell if your home is connected to the Xfinity network: Reminder emails, sure with the time stated on them. A thin amount of glue will suffice. FAQs for a Self-Install Kit You can install services on your own. Comcast is making it difficult for many new customers to avoid paying installation feeseven if they purchase their own modems and are willing to set them up themselves.
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