For example: Subscription to Order, One-to-Many: A subscription that has renewed twice, for example, will have 3 orders associated with it: the primary order (order.is_renewal=false) and two renewal orders (order.is_renewal=true).. -50%. Any such returns must be coordinated directly with Cratejoy. Customer pages handle all the customer account related functionality. In February 2023, the company fraudulently charged my credit card for a renewal via the Cratejoy service. www.cratejoy.com. ComplaintsBoard.com is a leading complaint resolution website on the Internet. A bi-monthly "Escape Room" subscription box game full of puzzles and mysteries to solve! Gifts may not be returned unless they are deemed defective upon receipt by the Recipient. The front page is loaded with the best-selling boxes of the week (in all categories), tried and true favorites, and curated picks. Should a selected Gift be no longer be available, Cratejoy will attempt to notify the Recipient, at which time the Recipient may choose to receive a substitute Gift. You have two subscription options: either you can subscribe to the box yourself, or give it as a gift. The following methods operate on the Customer data model. Gifts may not be returned unless they are deemed defective upon receipt by the Recipient. A Gift may only be exercised by a Recipient directly through our website and cannot be exchanged for cash, in whole or in part, unless required by law. You can review the most current version of the Terms of Service at any time on this page. First of all, Cratejoy is a far more recognized brand than Fanatic. ), Issues with your items (My socks were both for the left foot! This business model is so powerful that once it has traction in a sector - every other way of selling becomes ludicrous. The vanguard of the membership uprising. All Subscription Boxes Shipping To The Uk | Cratejoy Before founding Cratejoy he was founder and CTO of MarketZero (acquired by Zynga in 2011). That was fun for a long time. Made By Moms, For Moms. When not looking for meaning, yoga and good food keep me grounded. Please upgrade your browser to improve your experience. This article covers what information can be found in the Customer Export. 10% OFF Extra 10% Off with Promo Code Save an additional 10% on all products and services when you apply this coupon code at Cratejoy. Or you can return the box for a full refund. Most reliable customer reviews, from people who subscribe to the boxes available on Cratejoy, are available on the website. Cratejoy allows you to view and analyze your subscription service statistics - which is crucial in assessing what is and isn't working, and crucially - whether your business is viable. What's the only way to prevent customers from leaving? Email support is available between 9:00 PM and 6:00 PM Central Time, 7 days a week Live Chat support is available between 11:00 AM and 3:00 PM Central Time, Monday - Friday We may have chat disabled during certain times for Cratejoy Events, meetings or other occasions. Questions about the Terms of Service should be sent to us at hello@cratejoy.com. Canadian box filled with all natural crystals to help raise your vibration. Many Cratejoy coupons are available on the website itself. GET https://api.cratejoy.com/v1/addresses/ {address_id} PUT https://api.cratejoy.com/v1/addresses/ {address_id}/ POST https://api.cratejoy.com/v1/addresses/ {address_id}/ Get an address GET https://api.cratejoy.com/v1/addresses/ {address_id} JavaScript If you believe that your work has been made available through the Service in a way that constitutes copyright infringement, please provide Cratejoys Agent for Notice of Copyright Claims the following information: (a) a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed; (b) a description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are covered by a single notification, a representative list of such works; (c) a description of the material that you claim is infringing and where that material may be accessed within the Cratejoy Service; (d) your address, telephone number and email address; (e) a statement by you that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and (f) a statement from you that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. You will see your orders are sorted into several tabs: Active Subscriptions, One Time Purchases, Cancelled Subscriptions and Gifts Given. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the Service, without express written permission by us. Troubleshoot bugs for third-party systems. Make any bulk changes or adjustments without authorized consent from the seller. They vary from box to box, but there arent many strong opinions about the Cratejoy, neither positive nor negative. This account has been verified by Cratejoy customer service / representatives through our verification process. Cratejoy, Inc. (Cratejoy, we, us, and our) offers access to and use of its proprietary online platform accessible from the website and associated domains of https://www.cratejoy.com, as may be updated from time-to-time, including any successor or affiliated websites and domains (the Service). Submit a complaint and get your issue resolved. Here are some examples of questions your seller can help you with: To send a message to a seller, click on the Contact Seller button on their listing page. Subscription business owners don't live in fear of the big boys or some upstart taking their business. Terms of Service | Cratejoy Review collected by and hosted on G2.com. Cratejoy serves two primary entities: Consumers who want to sign up for subscription boxes and businesses, entrepreneurs, brands, or influencers who want to create a subscription box service. Splendies - Contact-Us Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. You acknowledge and agree that all information, data, data records, databases, text, software, music, sounds, photographs, images, graphics, videos, messages, scripts, tags and other materials accessible through the Service, whether publicly posted or privately transmitted (Content), are the sole responsibility of the person from whom such Content originated. Cratejoy hosts a curated Marketplace featuring independent Sellers and their unique subscription boxes. We started and sold a company to Zynga together. icon on the bottom right of your Merchant Portal. trustradius-logo Skip to main content Search Search Saved Products 0 Categories Enterprise Business Intelligence (BI) Business Process Management (BPM) Collaboration Corporate Performance Management (CPM) Document Management We believe self care = self love GET THE BOX AS SEEN ON What To Expect In Every Therabox Self Care Made Easy (and Thrifty!) consists of information that you know or have reason to know is false or inaccurate. Being a Cratejoy Marketplace subscriber gets you all the sneak peaks at new subscription boxes, discounts, gift guides and more. We are making the technology to start subscriptions awesome for founders. Here are some examples of questions your seller can help you with: To contact a seller, visit this article for instructions:Contacting a Seller that Uses Cratejoy. Investors Number of Lead Investors 1 Number of Investors 10 Cratejoy is funded by 10 investors. The strength of Cratejoy lies in the subscription services that are present on the website, and how many people visit and subscribe for available boxes every month. Any reliance on the material on this site is at your own risk. Best of all we get to help people build businesses that nobody can take from them. Cratejoy hosts a curated Marketplace featuring independent Sellers and their unique subscription boxes. The customer can submit their email address, and the Cratejoy platform will send them a password reset email with a link to the password_reset page and a temporary key that they can use to create a new password. It is your responsibility to check our website periodically for changes. REFERRAL PROGRAM. They know that they have a happy, auto-renewing subscriber base that isn't going away overnight. There are custom boxes available, but for that, youll have to contact and communicate with the seller before subscribing. Subscription KPIs: You can assess important metrics from within your account dashboard in the form of KPIs. ), Post-purchase policy questions (Can I cancel my remaining subscription and get a refund? Should a selected Gift be no longer be available, Cratejoy will attempt to notify the Recipient, at which time the Recipient may choose to receive a substitute Gift. Smart Start Essentials: The Ultimate Back-to-School Kit for Grades 3-8! See the Customer Methods to understand how to find the address for a customer. Puzzles for Pros - Puzzle Monthly Subscription. Cratejoy Merchant Support articles about customers. Additionally, you irrevocably waive, and cause to be waived, against Cratejoy, its service providers, and its users any claims and assertions of moral rights or attribution with respect to Your Content. The decision of the arbitrator on all matters relating to the Claim shall be final and binding. We were both CTOs of different divisions in the same company. The customer can submit their email address, and the Cratejoy platform will send them a password reset email with a link to the password_reset page and a temporary key that they can use to create a new password. So when you subscribe to Cratejoy, you are actually subscribing to the particular subscription box product. For example, a product thats being shipped from Canada worldwide incurs $10 shipping costs locally, and almost $30 elsewhere. We believe that subscription business models are the best business models in the universe. Most subscription box services are run by individuals/businesses or influencers from their own websites. When a Recipient desires to receive a Gift, such Recipient must visit our website, select the applicable Gift, and provide a valid shipping address within the continental United States. Read Customer Service Reviews of cratejoy.com - Trustpilot The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms. You can sign in and subscribe to a box. However, when it comes to a money-back guarantee, Fanatic does offer a money-back guarantee policy, and Cratejoy doesnt have any money-back guarantee policy at the current time. Cratejoy is a marketplace for people/businesses that create subscription boxes, and you subscribe to them directly. That means that some of them haven't even launched yet, while others of you are already pushing decent revenue. To view our Privacy Policy, visit. If you don't see this button, Live Chat is not currently enabled. Cratejoy subscription stores give consumers great first experiences with subscription businesses. You can also browse through different categories; there are about 11 of them. A Gift may only be exercised by a Recipient directly through our website and cannot be exchanged for cash, in whole or in part, unless required by law. E-mail us at hello@cratejoy.com to get in touch. You have permission. Phone Number. Cratejoy customer reviews on every box can help you find the best ones. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Credit card information is always encrypted during transfer over networks. Cratejoy Support is available to assist with certain inquiries such as an unresponsive seller or if there are issues with the Cratejoy website. When you use the hashtag #sharemyCratejoy or other hashtags sponsored or affiliated with Cratejoy, you represent and warrant that (i) you own all rights in and to your Social Media Content, or are not aware of any third-party rights that must be obtained to grant the Licensing Parties the rights provided herein; (ii) all person(s) appearing in your Social Media Content have granted permission for the uses and rights described herein; (iii) you are of legal age to consent to this agreement; and (iv) you are not aware of any reason why the use of your Social Media Content by the Licensing Parties as described herein will violate the rights of any third party or any law. It is your responsibility to check this page periodically for changes. Subscription to Order, Many-to-One: An order in which a customer has . All Gift selections are non-reversible. Customer service is GREAT in CJ. A monthly crystal and stone experience carefully curated and sourced from all over the world. Any offer for any product or service made on this site is void where prohibited. At the other end of the supply chain are subscription-based e-commerce businesses (Subcom) that can post their subscription box on Cratejoy, or create their own website with the platforms site builder. Since there isnt a centralized shipping system, international shipping can add quite a lot to the cost. It's super easy to accomplish this! MixCups has not returned multiple . Tresa Taylor 910-340-5551 Date of experience: January 01, 2023 Useful SECTION 23. Assist in actions that the seller is able to do independently but needs the action made in bulk (in cases wherein its quicker for us to do it using a script and in cases where the seller doing it themselves even without a script would take more than an hour). Either reserve all rights not expressly granted to you. Read Customer Service Reviews of cratejoy.com - Trustpilot Any provision that, by its terms, is intended to survive the termination of these Terms of Service shall survive such termination and the obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes. These Terms of Service are effective unless and until terminated by either you or us. Unlock even more features with Crunchbase Pro Start Your Free Trial WE EACH AGREE THAT ALL CLAIMS (AS DEFINED IN THE PREAMBLE) SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE ACTION, ARBITRATION OR OTHER SIMILAR PROCESS AND EXPRESSLY WAIVE ANY RIGHT TO HAVE A CLAIM DETERMINED OR RESOLVED ON A CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE BASIS. Certain content, products and services available via our Service may include materials from third parties. We are not responsible if information made available on this site is not accurate, complete or current. ), Shipping information (Do you ship to Singapore? How to contact a seller after you place an order How to contact a seller if you are a gift recipient About sellers that use Cratejoy Cratejoy provides independent sellers with a platform to help them create, manage, and grow their subscription box businesses. And while it varies from subscription to subscription, many consumers find the value of the box to be more than the price they pay. Cratejoy has a wide variety of subscription boxes, and categories arent the only difference between them. However, you can search on our website for subscription box services and find a lot of subscription box companies for different categories. The website does offer guides and calculators to help them, but thats it. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. Contacting Cratejoy Merchant Support : Support The forerunners of the recurring revolution. So reviews on websites like Trustpilot and BBB dont really paint an accurate (or a flattering) picture of the service. We have found Bespoke Box as similar subscription box services to Cratejoy. You might be disappointed to find that this Cratejoy review will not enlighten you about subscribing to Cratejoy, because there is no such thing. TheraBox | A Self Care Subscription Box To the extent your social media username, real name, image, appearance, voice, likeness, caption, location or other identifying information (Identifying Information) are included as part of your Social Media Content, you hereby grant the Licensing Parties the right and license to use such Identifying Information in connection with any use of your Social Media Content. You can leave a scathing, but honest Cratejoy review on the sellers page. Once logged in, click on your name in the upper right. For the casual wanderer to the weekend backpacker and every woman in between, the Wild Woman Box is curated with items that can be put to use right away or thrown in your pack for your next big day! We reserve the right to refuse any order you place with us.