Yes you can request your customer experience manager for the same. Improving Business Services and Processes (12.5%) Learners will be able to: 7.1 Explain the business process hierarchy, 7.2 List the following techniques used to model the enterprise level processes 7.2.1 SIPOC, 7.3 Describe the following aspects of the event response level, 7.4 Describe the following aspect of the actor-task level, 7.4.1 Analysis considerations at actor-task level, 7.5 Describe analysis of the following aspects of the as-is process model, 7.6 Identify generic approaches to improving business processes, 7.7 Define the purpose of customer journey maps. The role of the Business Analyst in the business change life cycle, The framework for business analysis activities, Representing a holistic view of the business situation, Identifying and defining different perspectives, Building the Consensus Business Activity Model, Gap analysis - comparing the ideal and existing systems, Identifying requirements using business activity and business process models, Identifying and categorizing costs and benefits, Risk and impact identification, categorization, and management, Bring this or any training to your organization, Delivered when, where, and how you want it, Custom Course Content,Team Coaching At Your Site, Fill out the form below or call 888-843-8733. 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